A defensive response to a bad review may quickly get you more attention than you could ever want. (Photo: Dmytro Bilyk, Dreamstime)

5 steps to respond to negative reviews without losing customers

Nobody’s perfect, and since you simply cannot please everyone, a few negative reviews are inevitable.

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Good old word of mouth is online, giving landscapers an opportunity to grow their businesses. (Photo: Norwood Themes, Dreamstime)

Why you should cultivate and respond to online reviews

Online reviews are more important to your clients and prospective clients than you may know.

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